Working with Wolfe, LLC
Challenge
Wolfe, LLC faced the challenge of streamlining their perfectgift.com corporate gift card marketplace experience to reduce the overwhelming number of incoming customer support requests.
Design Audit
Review & Recommendations
Internal Audit Review (Closed Loop)
Internal Audit Review (Open Loop)
Order Flow Recommendations
Independant
Design Audit
Design System
Component Library
Card Builder
Z-Carrier Builder
Order Flow
Order History
Funds Bank
Payment System
Solution
To achieve this, I was hired as a Product Design Consultant with an unbiased perspective to review their internal audits and provide an independant design audit with key insights and recommendations of how to streamline their systems and improve user experience in hopes of alleviating high customer service call volume.
My role involved working with the executive team and product manager to redesign their corporate dashboard, card builder workflows, management of multiple order flows, payment system as well as their new funds bank experience.
A high-fidelity component-based design system was created using Material Design specifications as an initial guideline to prototype each workflow and management system for their e-commerce platform.
High-Fidelity
Branded Wireframes
Card Builder Wireframe
Z-Carrier Builder Wireframe
Order Flow Wireframe
Order History Wireframe
Search Wireframe
Funds Bank Wireframe
